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4ĥ VersaWorks Crash or Lock up Follow the procedure below to initialize VersaWorks: 1. Once VersaWorks is initialized and reconfigured, the.rvw file can be reloaded to recover the job and the settings that were used for printing. If you need to reprint any job in the queue, save the job in.rvw format. Jobs in the queue although initialization will not delete any design file, it will completely clear the job queue and you will lose any job specific settings that you have done. Preferences and Queue settings if possible, take note of any special settings that you have done in Preferences or Queue Settings, so that you can replicate the same settings after VersaWorks is initialized.
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On some printers such as SOLJET PRO II, VersaCAMM SP- 540V, AJ and FP printers, you will need a utility called Print Server NetTool to see the IP address (NetTool is available for download from our support site). If VersaWorks does not start, the IP address can be viewed from the printer menu by navigating to MENU > SYSTEM INFO > NETWORK > IP ADDRESS. If you can start VersaWorks, the IP address can be viewed in Printer Status windows. Printer configuration please take note of printer s IP address before initializing VersaWorks. Note that the following information will be cleared by initializing VersaWorks: 1. Whenever you experience repeated crashes, initializing VersaWorks can be an effective way to fix the problem.
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This issue may also happen immediately after updating VersaWorks as the update may have not been applied correctly. In this case, the crash may occur when launching VersaWorks or when processing a file in the queue. 2Ĥ VersaWorks Crash or Lock up Step 3 Initializing VersaWorks In some cases, a corrupted job in the queue or corrupted configuration file can cause VersaWorks to crash.
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Please complete the registration to be able to update VersaWorks. Click on Check for updates If this is the first time you are updating VersaWorks online on this computer, you may be prompted to register your printer. Go to Start > All Programs > Roland VersaWorks > Online Update. Restarting the computer will ensure that all files will be updated correctly. Close VersaWorks and restart the computer. Please follow the steps below to update VersaWorks. Any of symptoms listed in the beginning of this document can show up when running outdated versions of VersaWorks. A number of improvements in reliability were made in the past few versions and everybody should update to the latest version. Step 2 Making sure VersaWorks is up-to-date One of the most common reasons for VersaWorks to crash or freeze can be attributed to running an old version of VersaWorks.
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A faulty driver can cause frequent or random crashes, so it is a good idea to keep them up-to-date. VersaWorks interfaces heavily with memory, hard drive, video and network interface cards. Also, keeping your computer and operating system up-to-date applying the latest system and driver updates can also improve performance and reliability overall.
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32- bit versions of Windows (Vista or 7) cannot use the full 4GB memory space but you will still see improvement in performance by upgrading to 3GB. Since 64-bit versions of Windows (Vista or 7) can fully utilize larger amounts of memory (RAM), we recommend installing/upgrading to 4GB or more. The recommended computer configuration to run VersaWorks is: Operating System Windows XP Professional (32-bit), Windows Vista Business or Ultimate, Windows 7 Professional or Ultimate CPU Dual Core or better, 2GHz or faster RAM 2GB or more (4GB is strongly recommended if you run VersaWorks and design application on the same computer) Hard Disk 40 GB of free space on the disk Windows is installed Monitor 1280 x 1024 or higher resolution Network 100 Base T (Wireless network is not recommended) USB Only needed when using VersaCAMM SP-300V or GX cutters Roland DGA Corporation Barranca Parkway Irvine, CA Certified ISO 9001:2008Ģ VersaWorks Crash or Lock up Increasing the amount of RAM (4GB is recommended) is one of the most effective and inexpensive way to enhance computer performance and stability as more memory becomes available for the operating system, VersaWorks and other applications that are running concurrently. Randomly with no specific pattern General Troubleshooting Steps Step 1 Making sure your computer meets the requirements to run VersaWorks. When processing (RIPing/Printing) a file 5. When changing settings in Job Settings window 4. When opening or closing Job Settings window 3. Corrupted artwork files Crashing or freezing may occur in the following circumstances.
1 VersaWorks Crash or Lock up MaVersaWorks Abnormal Termination or Lock up Troubleshooting Procedure The most common causes for VersaWorks to crash or lock up can be attributed to the following: 1.